Return & Refund Policy
We hope you love your Aurenne yoga apparel. If you are not satisfied, please review our policy below.
Return Window
Return requests must be submitted within 30 calendar days from the delivery date. Requests submitted after 30 days will not be approved.
Return Eligibility
Items must be unworn, unwashed, free of stains, sweat, odors, pet hair, and have all original tags attached. For hygiene reasons, yoga bottoms, leggings and intimate activewear cannot be returned if worn or laundered. Final sale, clearance and personalized items are non-returnable and non-refundable.
Return Process
- Email support@aurenne.us with your order number and reason for return.
- Wait for our return authorization and return instructions. Do NOT send items back without prior approval.
- The customer pays return shipping cost unless the item arrived defective, damaged, or we shipped the wrong product.
- Once we receive and inspect the returned merchandise, we will process your refund.
Refund Timeline
Approved refunds are issued back to your original payment method within 3–7 business days after inspection. Bank processing times vary. Original shipping fees are non-refundable unless the error is our responsibility.
Exchanges
If you prefer an exchange for a different size or color, note this in your support email. Exchanges depend on stock availability.
Defective / Wrong Items
If you received damaged, defective, or incorrect yoga wear, contact us within 48 hours of delivery with photos. We will cover the return shipping cost and send a replacement or issue a full refund at no extra cost.
Contact
Aurenne Email: support@aurenne.us Phone: 786-423-5243