Shipping Policy

Thank you for shopping with Aurenne, your home for premium yoga and activewear.

Order Processing

Orders are processed Monday–Friday, 9:00 AM – 5:00 PM Central Time. Orders placed on weekends, public holidays, or after business hours will start processing the next business day. Processing time: 1–3 business days before shipment.

Delivery Estimates

• United States: Standard shipping, estimated delivery 10–15 business days after dispatch
• United Kingdom: Standard shipping, estimated delivery 8–12 business days after dispatch Delivery times are estimates and not guaranteed. Delays may occur due to carrier backlogs, weather, customs inspection, or holidays. Customs duties and import taxes for UK orders are the responsibility of the buyer.

Shipping Notifications

Once your order ships, we will email you a tracking number so you can follow your package.

Undeliverable / Returned to Sender

If a package is returned to us because of an incorrect address, customer refusal, or failed delivery, the customer will pay new shipping fees for resending the item.

Damaged or Lost Packages

If your package arrives damaged or marked as lost by the carrier, please email support@aurenne.us within 48 hours of delivery, including your order number and photos. We will assist you promptly.

Contact

Aurenne Email: support@aurenne.us Phone: 786-423-5243